Privacy Policy

Privacy Policy

1. Who we are

CQD Cleaning Services Ltd is a company registered in England and Wales under company number 09888988. Our registered office is 1 Aston Court, Kingsmead Business Park, High Wycombe, Buckinghamshire, HP11 1LA. For data protection purposes, CQD Cleaning Services Ltd is the data controller.

You can contact the data controller about this policy or your personal data at mark@cqdcleaningservices.com.

Our VAT registration number is GB232988870.

2. The personal data we collect

When you contact us or request a private site assessment, we may collect the information you provide, including your name, work email address, telephone number, and information about your commercial premises and cleaning requirements. We may also keep records of our correspondence with you and information needed to provide, manage, and administer a cleaning subscription.

3. How we use your data

We use personal data to:

• respond to enquiries and requests for a private site assessment;
• prepare, provide, and manage commercial cleaning services and subscriptions;
• communicate with clients and manage our business relationship;
• meet legal, regulatory, accounting, and record-keeping obligations; and
• keep our website, systems, and services secure.

4. Lawful bases

We process personal data under the following lawful bases in the UK General Data Protection Regulation (UK GDPR), as applicable to the circumstances:

• Contract: to take steps at your request before entering into a contract and to perform a contract with you.
• Legitimate interests: to respond to business enquiries, operate and improve our services, manage relationships, and protect our business, where those interests are not overridden by your rights.
• Legal obligation: where processing is needed to comply with a legal or regulatory obligation.
• Consent: where you have given consent, including for optional analytics cookies. You can withdraw consent at any time.

5. Sharing your data

We may share personal data with service providers who help us operate our website, communications, systems, or contracted services. They may use the data only for the services they provide to us and must protect it appropriately. We may also disclose information where the law requires us to do so.

6. How long we keep your data

We keep personal data only for as long as it is needed for the purpose for which it was collected, to manage an enquiry or ongoing business relationship, and to meet legal, accounting, insurance, or reporting requirements. When it is no longer needed, we securely delete it or make it anonymous.

7. Keeping your data secure

We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure. No method of transmitting or storing information can be guaranteed to be completely secure, but we take reasonable steps to protect the information we hold.

8. Your rights

Subject to applicable legal conditions and exemptions, you have the right to:

• ask for a copy of the personal data we hold about you;
• ask us to correct inaccurate or incomplete data;
• ask us to erase your personal data;
• ask us to restrict how we use your data;
• object to processing based on legitimate interests; and
• receive certain data in a portable format or ask us to send it to another organisation.

Where we rely on consent, you can withdraw it at any time. To exercise a right, contact mark@cqdcleaningservices.com. You also have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection, at ico.org.uk/make-a-complaint.

9. Cookies and analytics

Our Cookie Policy explains the strictly necessary storage used by the site and how optional analytics cookies are kept off unless you choose to accept them. We do not use advertising cookies.

10. Changes to this policy

We may update this policy when our processing changes or when legal requirements change. The current version will be published on this page. If you have a question about this policy, please contact CQD Cleaning Services Ltd at mark@cqdcleaningservices.com.